Updated October 2024

At Sunflower Children Care Services, we are committed to protecting your privacy and ensuring the security of any personal data we collect. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Children's Information: Any information related to the children in our care is only collected with appropriate consent and for purposes directly related to our services.
• Usage Data: Information on how you interact with our website, including IP address, browser type, operating system, referring URLs, pages visited, and time spent on the website.
• Cookies: We may use cookies and similar tracking technologies to improve your browsing experience. You can choose to disable cookies in your browser settings.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, operate, and maintain our services
• To improve our website and ensure its security
• To communicate with you, including responding to inquiries and sending relevant updates
• To comply with legal obligations and ensure regulatory compliance
• To safeguard the well-being of children in our care by maintaining accurate records

3. Legal Basis for Processing

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Our legal basis for processing your personal information may include:

• Consent: You have given us explicit consent to process your data for specific purposes.
• Contract: The processing is necessary to fulfill a contractual obligation.
• Legal Obligation: We must process your data to comply with legal requirements.
• Legitimate Interest: We process your data to achieve a legitimate business interest, except where such interests are overridden by your rights.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

• With Service Providers: We may share data with trusted third-party service providers who assist in operating our website and delivering our services, provided they adhere to strict data protection standards.
• With Regulatory Bodies: We may disclose your data to comply with legal obligations, including regulatory requirements from Ofsted and other oversight bodies.
• For Legal Reasons: If required by law, we may share your data to respond to legal requests, enforce agreements, or protect the rights, property, or safety of Sunflower Children Care Services, our staff, or the children in our care.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, we securely delete or anonymise it.

6. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure storage, and regular reviews of our data protection practices.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit the processing of your data.
• Right to Data Portability: You can request to transfer your data to another service provider.
• Right to Object: You can object to the processing of your data for specific purposes.
• Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 16 without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us so we can promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Effective Date" noted above. We encourage you to review this page periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sunflower Children Care Services
Registered Office Address: Cawley House, 149-155 Canal Street, Nottingham. NG1 7HR
Email: info@sunflowerchildrencare.co.uk